We had the Astro installer to come and fix the Astro PVR today. The installer (only 1 person) came to install at 1pm. We had to leave my father in law at home with the guy as we were hurrying to go to Klang.
When we came back, we were astonished to see the mess he made was not cleared. Our tile was broken and the worst part is the upstairs TV which has the Astro connected is not even clear. The guy said that he need to drill the wall to put in a cable.
The guy said that he needs to drill to put the cable but he decide to pick the spot which is close to the tile. In the process he broke the tile. Don’t tell me, on our wall which is about 10ft height he had to pick the spot which is closest to the tile. I had Astro beyond installed before and another Astro in my bedroom. There were no problem, they cleared the mess, no boxes or tiny things scattered around. But this dumbf**k literally left the boxes, pieces of papers and the wires lying around on the floor. He didn’t even clear the dust caused by all the drilling.
When my father in law tried to explain to him that the TV is not clear, the idiot had the nerve to tell my father in law, ‘Lu dengar apa saya cakap’.
You stupid dumbf**k, mangkuk, bodoh… how dare you to talk to my father in law like that… if tht guy was in front of me, I would have slapped and kicked that dumbf**k’s ass
Astro!!! Just because you guys are the only company providing satellite TV, doesn’t mean that you can simply do what ever you want without considering the customer’s satisfaction. Let me tell you something, last time Maxis had so many issues with customers and they decided to ignore the customers complain simply because they were no 1 at the time. Guess what happened… Celcom and Digi has picked up their pace and Maxis sales has gone down and now all of a sudden Maxis customer service is doing so well… ASTRO, YOUR COMPETITORS WILL COME SOON, DO SOMETHING BEFORE YOU LOSE.
We made an official complain to the Astro and my husband has instructed them to come tomorrow and fix it. Let’s see what happens tomorrow. I shall update it.
